Course curriculum

    1. Types of Butlers

    2. Etiquette & Manners

    3. Respect

    4. First Impressions

    5. The Do's & Don'ts of a Handshake

    6. Making Introductions

    7. Bowing Like a Butler

    8. Where a Butler Places their Hands

    9. Business Card Etiquette

    10. Self-Reflection 1: What Is Luxury

    11. Individual Homework 1: Self-Introductory Video

    1. Forms of Address

    2. Electronic Communication

    3. The Importance of a Handwritten Note

    4. How to Fold Letterhead and Place it in an Envelope

    5. Inserting the Correspondence Card into the Envelope

    6. Telephone Etiquette

    7. Team Communication

    8. Self-Reflection 2: Team Communication

    9. Individual Homework 2: Handwritten Notes

    1. The Housekeepers Eye

    2. Room Detailing

    3. The Chair and Ottoman

    4. The Top of the Coffee Table

    5. The Coach

    6. The Credenza

    7. The Desk

    8. The Bookcase

    9. The Window Shades

    10. Drapes & Sheers

    11. Room Lighting

    12. Bed Making Hygiene

    13. Bedspread - Removing and Replacing of

    14. The Duvet

    15. The Nightstand

    16. Bathroom Towels

    17. Toilet Paper & The Toilet

    18. Shower Curtain Etiquette

    19. Welcome Amenities

    20. Limousine Services

    21. Homework 2: Delivering Luxury to Guests

    1. Guest Preparation & Guest Research

    2. Building Guest Profiles & Preferences

    3. Understanding Preferences, Habits and One-offs

    4. Greeting of Guests Upon Arrival to the Suite

    5. Greeting Line

    6. Introduction Standard

    7. Suite Introduction Process

    8. Self-Reflection 3

    9. Individual Homework 4

    1. Understanding Invitation Dress Code Lingo

    2. Shoe Cleaning & Polishing

    3. How to Tie a Bowtie

    4. How to Tie the Four-in-Hand Knot

    5. Delivering Clean Laundry Back to the Suite

    6. Dealing with Luggage

    7. Suitcase Packing - Polo Shirt

    8. Suitcase Packing - Sweater

    9. Suitcase Packing - Men's Ties

    10. Suitcase Packing - Men's Dress Shirt

    11. Suitcase Packing - Suit Jacket

    12. Suitcase Packing - Pants (roll method)

    13. Suitcase Packing - Socks

    14. Suitcase Packing

    15. Helping Someone Put on a Jacket

    16. Ironing Temperature Chart

    17. Ironing & Steaming

    18. Self-Reflection 5

    19. Individual Homework 5

    1. Decanting a Bottle of Wine

    2. A Butler's Beginners Guide to Wine

    3. Introduction to White Wine

    4. Introduction to Red Wine

    5. Introduction to Sparkling Wines

    6. Self-Reflection 6

About this course

  • 98 lessons