Course curriculum

    1. Etiquette & Manners

    2. Types of Butlers

    3. Respect

    4. Who is Our Hotel Guest

    5. First Impressions

    6. The Do's & Don'ts of a Handshake

    7. Where a Butler Places their Hands

    8. Bowing Like a Butler

    9. Making Introductions

    10. Understanding Service

    11. Business Card Etiquette

    12. Gathering Information

    13. Individual Homework 1: Self-Introductory Video

    14. Team Homework 1: The Butler Speaks

    1. Forms of Address

    2. The Importance of a Handwritten Note

    3. How to Fold Letterhead and Place it in an Envelope

    4. Inserting the Correspondence Card into the Envelope

    5. Electronic Communication

    6. Team Communication

    7. Taking Telephone Messages

    8. Telephone Etiquette

    9. Limousine Services

    10. Individual Homework 2: Handwritten Notes

    11. Team Homework 2: Delivering Luxury to Guests

    1. The Housekeepers Eye

    2. Room Detailing

    3. The Chair and Ottoman

    4. The Top of the Coffee Table

    5. The Coach

    6. The Credenza

    7. The Desk

    8. The Bookcase

    9. The Window Shades

    10. Drapes & Sheers

    11. Room Lighting

    12. Bed Making

    13. Bed Making Hygiene

    14. Bedspread - Removing and Replacing of

    15. Bed Turndown Methods

    16. Turndown - Floor Food Matt

    17. Turndown - Decorative Pillows vs. Sleeping Pillows

    18. The Duvet

    19. The Nightstand

    20. Bathroom Towels

    21. Toilet Paper & The Toilet

    22. Shower Curtain Etiquette

    23. Welcome Amenities

    24. Individual Homework 3

    25. Team Homework 3

    1. Guest Preparation & Guest Research

    2. Building Guest Profiles & Preferences

    3. Understanding Preferences, Habits and One-offs

    4. Greeting of Guests Upon Arrival to the Suite

    5. Greeting Line

    6. Introduction Standard

    7. Suite Introduction Process

    8. Individual Homework 4

    9. Team Homework 4

    1. Understanding Invitation Dress Code Lingo

    2. Shoe Cleaning & Polishing

    3. How to Tie a Bowtie

    4. How to Tie the Four-in-Hand Knot

    5. Delivering Clean Laundry Back to the Suite

    6. Dealing with Luggage

    7. Suitcase Packing - Polo Shirt

    8. Suitcase Packing - Sweater

    9. Suitcase Packing - Men's Ties

    10. Suitcase Packing - Men's Dress Shirt

    11. Suitcase Packing - Suit Jacket

    12. Suitcase Packing - Pants (roll method)

    13. Suitcase Packing - Socks

    14. Suitcase Packing

    15. Helping Someone Put on a Jacket

    16. Ironing Temperature Chart

    17. Ironing & Steaming

    18. Individual Homework 5

    1. How to Slice Cheese

    2. Dietary Definitions

    3. Religious Dietary Definitions

    4. Mixology

    5. Glassware Chart

    6. The Traditional Bar Set-up

    7. Setting up a Small Drinks Trolley

    8. How to Make A Shaken Cocktail Drink

    9. How to Rim a Cocktail Glass

    10. Decanting a Bottle of Wine

    11. A Butler's Beginners Guide to Wine

    12. Introduction to White Wine

    13. Introduction to Red Wine

    14. Introduction to Sparkling Wines

    15. Building a Champagne Tower

    16. Individual Homework 5

    17. Team Homework 6

About this course

  • Free
  • 117 lessons
  • 0 hours of video content