Course curriculum

    1. Types of Butlers

    2. Etiquette & Manners

    3. Respect

    4. The Do's & Don'ts of a Handshake

    5. Making Introductions

    6. Bowing Like a Butler

    7. Where a Butler Places their Hands

    8. Business Card Etiquette

    9. Self-Reflection 1: What Is Luxury

    10. Homework 1: Self-Introductory Video

    1. Forms of Address

    2. Electronic Communication

    3. The Importance of a Handwritten Note

    4. How to Fold Letterhead and Place it in an Envelope

    5. Inserting the Correspondence Card into the Envelope

    6. Telephone Etiquette

    7. Team Communication

    8. Self-Reflection 2: Team Communication

    9. Homework 2: Handwritten Notes

    1. The Housekeepers Eye

    2. Room Detailing

    3. The Chair and Ottoman

    4. The Top of the Coffee Table

    5. The Coach

    6. The Credenza

    7. The Desk

    8. Drapes & Sheers

    9. Room Lighting

    10. Bed Making Hygiene

    11. The Nightstand

    12. Bathroom Towels

    13. Toilet Paper & The Toilet

    14. Welcome Amenities

    15. Limousine Services

    16. Self-Reflection 3: Stress Points when Introducing a Guest Suite

    17. Homework 3: Delivering Luxury to Guests

    1. Guest Preparation & Guest Research

    2. Building Guest Profiles & Preferences

    3. Understanding Preferences, Habits and One-offs

    4. Greeting of Guests Upon Arrival to the Suite

    5. Greeting Line

    6. Introduction Standard

    7. Suite Introduction Process

    8. Self-Reflection 4: Things to Remember for Suitcase Packing

    1. Understanding Invitation Dress Code Lingo

    2. Shoe Cleaning & Polishing

    3. Delivering Clean Laundry Back to the Suite

    4. Dealing with Luggage

    5. Suitcase Packing - Polo Shirt

    6. Suitcase Packing - Sweater

    7. Suitcase Packing - Men's Ties

    8. Suitcase Packing - Men's Dress Shirt

    9. Suitcase Packing - Suit Jacket

    10. Suitcase Packing - Pants (roll method)

    11. Suitcase Packing - Socks

    12. Suitcase Packing

    13. Helping Someone Put on a Jacket

    14. Ironing Temperature Chart

    15. Ironing & Steaming

    16. Self-Reflection 5: What Have You Learned?

    17. Individual Homework 5: A Better Butler Department

    1. Decanting a Bottle of Wine

    2. A Butler's Beginners Guide to Wine

    3. Introduction to White Wine

    4. Introduction to Red Wine

    5. Introduction to Sparkling Wines

    6. Self-Reflection 6: Non-Alcoholic Drinkers

    7. Homework 6: Food & Wine Paring

About this course

  • 87 lessons