Household Management Textbook: One-month program

This Household Management Program is the key anchor to understanding the best practices of Managing a Household in the 21st century. THIS MATERIAL IS ACCESSIBLE ONLY TO THOSE ENROLLED IN OUR IN PERSON PROGRAM.

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Course curriculum

1. Program Brochure
2. Program Introduction
1. The History of Domestic Service: Part 1 of 3
2. The History of Domestic Service: Part 2 of 3
3. The History of Domestic Service: Part 3 of 3
1. Course Instructor: Charles MacPherson
2. An Introduction to Household Management
3. Assignment: Introductory Video
4. Shaking Hands
5. Mindset
6. Four Parts to Verbal Communication
7. Who is Our Customer?
8. Hospitality: Guest vs. Customer
9. The Red Box / Written Communication with your Employer
10. How To be Punctual
1. Preconceptions & Stereotypes
2. Five Household Organizational Structure Components
3. Household Organizational Charts
4. Household Organizational Chart - Family #1
5. Household Organizational Chart - Family #2
6. Household Organizational Chart - Family #3
1. Household Procedures Manual
2. Household Inventory Management
3. Daily Household Log
4. Daily Household Traffic Log
5. Training Posters
1. First Impressions
2. Hiring from the Employee's & the Employer's Perspective
3. The Ten "How to" Steps to Hire Household Employees
4. How to Hire a Butler
5. How to Hire a Chauffeur
6. How to Hire a Chef
7. How to Hire a Gardener
8. How to Hire a Household Manager
9. How to Hire a Housekeeper
10. How to Hire a Laundress
1. Introduction
2. Identity Theft
3. Security Service
4. Security Staff
5. Doors & Locks
6. Household Keys
7. Fire Procedures & Planning
8. Fire Extinguisher
1. How Household Alarm Systems are Monitored
2. Household Alarm Systems
3. An Introduction to Household Alarm Procedures
4. Alarm Procedures & Planning
5. Safe Rooms & Panic Buttons
6. Smoke & Heat Detectors
7. Exterior Lighting
8. Windows
9. Garage Area & Garage Doors
1. Car Door Etiquette: Arrival and Departure
2. Limousine Seating Order of Precedence
1. Mixology Terms
2. Classic Bar Accessories
3. Glassware Chart
4. How to Make a Shaken Cocktail Drink
5. How to Rim a Cocktail Glass
6. Alcoholic Cocktail Recipes
7. Setting up a Traditional Household Bar
8. Setting up a Small Household Bar or Drinks Trolley
9. The Perfect Bar (Setting up a Bar for a 50 Guest Cocktail Party)
1. Opening a Bottle of Champagne
2. How to Serve Champagne
3. Champagne Bottle Names and Sizes
4. Building a Champagne Tower
1. Decanting a Bottle of Wine
2. Bottle Names, Liquid Volume & Approximate Servings
3. Food & Wine Pairing Chart - Category
4. Food & Wine Pairing Chart - White
5. Food & Wine Pairing Chart - Red
6. Food & Wine Pairing Chart - Sweet
7. Food & Wine Pairing Chart - Fordified
8. Other Wine Bottle Sizes
9. Level / Ullage Descriptions and Interpretations
1. Introduction
2. Making Introductions
3. Business Card Etiquette
4. Etiquette and Manners
5. Respect
6. An Introduction to Invitations
7. Menu Cards
8. George Washington's Rules of Civility and Decent Behavior
1. An Introduction to Butlering Skills
2. Butler Genres
3. Your Posture and Acknowledging Others
4. How to Iron a Newspaper
5. Holding Service Trays
6. Building the Perfect Fire
7. The Seating Board
8. Pushing in Someone's Chair at the Table
9. Household Staff Greeting Line
10. Cleaning Crystal Glassware
11. Wrapping Gifts and Tying the Perfect Bow
1. The Butler Stick
2. The 24" Rule
3. The Importance of Symmetry
4. Podcast: The Process of Laying the Table
5. American Menu Composition
6. Laying An Individual American Place Setting
7. Laying An Entire American Table
1. Introduction
2. Anatomy of a Washing Machine & Clothes Dryer?
3. Understanding Laundry Detergent
4. Laundry Symbols Chart
1. Washing a Cashmere Sweater by Hand
2. Flat & Line Drying Best Practices
1. Chemistry of Stain Removal
2. Four Common Stain Removal Techniques
1. Ironing a Shirt & Ironing Temperature Chart
2. Rotary Iron
3. Steaming
4. Folding Bed Sheets
5. Folding Bath Towels
6. Hanging & Folding Table Linens
7. Linen Rotation & Inventory Guide
1. Housekeeping 10 Golden Rules
2. Hygiene and Sanitation
3. Washing Hands
4. Three Housekeeping Definitions
5. Cleaning Tools
6. 9 Different Types of Vacuum Cleaners
7. How do Vacuums Work?
8. Three Cleaning Product Definitions
9. Commercial Cleaning Products
10. Greed Products & Formula Recipes
11. Cleaning Caddy's
12. Sanitizing
13. Technique - How to Clean A Room
14. Dusting 101
15. Dusting & Handling of Fine Books
16. Vacuuming 101
17. Art
18. Daily Housekeeping Schedule PDF
1. Best Practises & Process
2. Sink & Mirror
3. Bath Tub
4. Toilet & Bidet
5. Shower
6. Cleaning Schedules
1. Best Practice & Process
2. Making a 3 Sheet Bed
3. Inserting a Duvet into a Duvet Cover
4. Placing a Duvet on the Bed
5. Bed Linen Change & Frequency
6. Cleaning Schedules
1. Glossary

About this course

$17,000.00
149 lessons
0.5 hours of video content

Household Management Textbook: One-month program

Course curriculum

Course Outline

Household Management - The History of Domestic Service

Household Management - Communication

Household Management - Structure

Household Management - Systems

Household Management - Human Resources

Security - Introduction, Identity Theft, Household Keys & Fire Planning

Security - Alarm Systems

Security - Chauffeur Etiquette Skills

Mixology

Champagne

Wine

Etiquette & Protocol

Butlering Skills

Table Setting & Service

Laundry - Introduction, Equipment, Detergents & Symbols

Laundry - Washing by Hand

Laundry - Stain Removal

Laundry - Ironing, Steaming, Folding, Rotation & Inventory

Housekeeping - Theory, Tools & Technique

Housekeeping - Bathroom

Housekeeping - Bedroom

Glossary

About this course